FAQ

Do I need to be a courier to rent a bike?

Yes, you need to be able to prove you are a delivery rider, riding for a recognised delivery company. Usually this involves uploading a screenshot from your delivery app (for example, Doordash, Uber Eats, Grubhub).

What’s included with my bike subscription?

- The bike, one battery, one battery charger, and one U-lock
- Also included, free general maintenance throughout the rental period
- General maintenance covers reasonable wear and tear and does not include damage caused during accidents/crashes

How long can I rent the bike for?

There is no maximum length of time, but you must pay for all rent up front. So if you select a 4 weeks period, you must pay for 4 weeks rent and the deposit before taking the bike. If you want to change the plan period or return the bike, it must be done up to the last day of the rental period.

How do I start renting a bike?

Is the rent refundable?

No. Once you have paid for a rental period, if you decide to return the bike early, any unused rent cannot be refunded. We can however keep it on your account to be used anytime within the next 6 months from the payment date.

Do I need to wear a helmet?

Rybit recommends that riders always wear a helmet when using the bike.

Do I need to be a courier to rent a bike?

What’s included with my bike subscription?

- The bike, one battery, one battery charger, and one U-lock
- Also included, free general maintenance throughout the rental period – general maintenance covers reasonable wear and tear and does not include damage caused during accidents/crashes

How long can I rent the bike for?

How do I start renting a bike?

Is the rent refundable?

Do I need to wear a helmet?

Rybit recommends that riders always wear a helmet when using the bike.

What types of bikes do you have available?

The bike models we currently rent out are the Trayser 2.0 and the GEN3. Both are specially designed for couriers.

What is the speed of the bike?

All bikes are Class 1 & 2 limited to 15.5mph/25kph in EU and 20 mph/32kph in the US in line with local legal restrictions for pedal assist e-bikes.

How long does the battery last?

On average, most riders find they can use one battery for around 50-60 miles or 6-8 hours on delivery time. However, this varies based on riding conditions, terrain, temperature, weight be carried, riding style, amongst other factors.

How long does it take to charge a battery?

Up to two hours (depending on bike and battery model charging may take up to four hours)

What types of bikes do you have available?

The bike we currently rent out is the Trayser 2.0 and the GEN3 pedal assist e-bikes. Both are specially designed for couriers.

What is the speed of the bike?

All bikes are limited to 15.5mph/25kph in line with legal restrictions for pedal assist e-bikes.

How long does the battery last?

How long does it take to charge a battery?

Up to four hours

How much does it cost?

The short term rental price is USD49 per day for couriers, but you also have long term plans.

There is no booking fee and there is a USD150 deposit in all rentals, which is refunded when you return the bike in a satisfactory condition. More pricing details can be found on our rental page.

How do payments work?

Deposit can be paid by debit/credit card when you collect the bike on site.

If you select a short term period and would like to continue renting after the initial rental period, you must make another payment by the renewal day. Payments can be made by using a debit/credit card on site.

How much does it cost?

The short term rental price is USD14 per day for couriers, but you also have long term plans.
There is no booking fee and there is a USD150 deposit in all rentals, which is refunded when you return the bike in a satisfactory condition. More pricing details can be found on our rental page.

How do payments work?

When you collect the bike, you will need to pay USD150 deposit plus the initial rental period (minimum 3 days).
Deposit can be paid by debit/credit card when you collect the bike on site.
If you select a short term period and would like to continue renting after the initial rental period, you must make another payment by the renewal day. Payments can be made by using a debit/credit card on site.

How do I return the bike?

When you would like to return the bike, contact Rybit on our website or mobile APP to make an appointment. Remember to bring the bike, two keys and charger. Once we have received all of it, the bike will be checked. After we confirm the bike and accessories are in satisfactory condition, the deposit can be returned by bank transfer. Please double check these details are correct as we cannot change it if the deposit is sent to an incorrect account. You should receive the deposit in 2-3 business days after providing your details.

Where do I pick up/return the bike?

Pick up, return and maintenance is carried out at Rybit local site.

What is the procedure for collecting the bike?

Once you arrive at your appointment, you will need to complete a terms and conditions form, show your photo ID that you used to sign up with. Rybit staff will explain how to use the bike. You will need to pay USD150 deposit and the initial rental period (minimum 3 days) - after that you are good to go.

Where do I pick up/return the bike?

Pick up, return and maintenance is carried out at Rybit site.

What is the procedure for collecting the bike?

How do I return the bike?

When you would like to return the bike, contact Rybit on our website to make an appointment. Remember to bring the bike, two keys and charger. Once we have received all of it, the bike will be checked. After we confirm the bike and accessories are in satisfactory condition, the deposit can be returned by bank transfer. *Please double check these details are correct as we cannot change it if the deposit is sent to an incorrect account. You should receive the deposit in 2-3 business days after providing your details.

How do I contact Rybit during my rental period?

When you begin renting, you will be added to a personal Whatsapp group where you can contact our customer service staff with any questions you have and make appointments for maintenance or bike return. Customer service is open Monday-Friday 10am to 5pm.

How do I contact Rybit during my rental period?

You can reach out to us using this form.

What happens if I am in an accident when using the bike?

If the bike gets damaged in an accident, the first thing to do is make sure you and anyone else involved are uninjured. If that is the case, get the contact details and vehicle registration plate of any parties that were involved, and take plenty of photos (before any vehicles or bikes are moved). We have found in most cases that drivers are willing to pay for the damage, rather than get insurance companies involved. Notify Rybit as soon as possible and book an appointment for a bike check up. You will need to pay for the damage, but we can provide invoices so that you can claim this from the other party/their insurance company.

What happens if my bike needs maintenance?

General maintenance is free of charge. This covers issues that arise from general riding. The bike should be brought to Rybit site for maintenance check up at least once per month, but if maintenance is required in between check ups, then you may make an appointment via our website.

What happens if my bike needs maintenance?

What happens if I am in an accident when using the bike?

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FAQ

Do I need to be a courier to rent a bike?

What’s included with my bike subscription?

How long can I rent the bike for?

How do I start renting a bike?

Is the rent refundable?

Do I need to wear a helmet?

What types of bikes do you have available?

What is the speed of the bike?

How long does the battery last?

How long does it take to charge a battery?

How much does it cost?

How do payments work?

Where do I pick up/return the bike?

What is the procedure for collecting the bike?

How do I return the bike?

How do I contact Rybit during my rental period?

What happens if my bike needs maintenance?

What happens if I am in an accident when using the bike?

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$99.00/month

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$99.00/month

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